TOP THREE TYPES OF 2PASS4SURE SALESFORCE SERVICE-CLOUD-CONSULTANT EXAM DUMPS

Top Three Types of 2Pass4sure Salesforce Service-Cloud-Consultant Exam Dumps

Top Three Types of 2Pass4sure Salesforce Service-Cloud-Consultant Exam Dumps

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Salesforce Certified Service cloud consultant Sample Questions (Q137-Q142):

NEW QUESTION # 137
Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein Al products.
Which approach should the consultant recommend to start. Al efforts at CK?

  • A. Review and address Case data issues and set up Einstein Article Recommendations.
  • B. Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.
  • C. Review and address Case data issues and set up Einstein Classification Apps.

Answer: C

Explanation:
To start AI efforts for improving case closure KPIs and product support planning, reviewing and addressing case data quality issues is essential before setting up Einstein Classification Apps. This approach ensures the AI models are trained on clean, reliable data, enhancing the accuracy of predictions for empty fields and overall effectiveness of the AI implementation in the Service organization.


NEW QUESTION # 138
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should be recommended?

  • A. Create a report using the case historical trending report type.
  • B. Create a report using the case snapshot report type.
  • C. Create a report using the case age report type.
  • D. Create a report using the case lifecycle report type.

Answer: D


NEW QUESTION # 139
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

  • A. Change the org-wide default for cases and contacts internal access to private.
  • B. Set up a sharing set to grant access based on the site member's contact record.
  • C. Create a sharing rule to share the contact record with the site member.
  • D. Update the case assignment rule to add the site member to the predefined case team.

Answer: B

Explanation:
Explanation
A sharing set is a feature that allows community members to access records that are not owned by them or shared with them by the org-wide default settings. A sharing set can grant access based on a common lookup field, such as the contact field on the case object. By setting up a sharing set to grant access based on the site member's contact record, the consultant can enable community members to access, create, and manage cases online. Verified References: Service Cloud Consultant Certification Guide & Tips, Sharing Sets Overview


NEW QUESTION # 140
Universal Containers would like to provide their contact center agents with a map image of their customers
location based on the Shipping Address of their Account Record. What should a consultant recommend as part
of the solution?

  • A. A mashup integration on the Account page to a third-party mapping service
  • B. A Web Service call-out that retrieves map details from the backend system
  • C. An outbound message to a middleware platform to provide map details
  • D. A custom tab of type URL that displays a map image of customer location

Answer: A


NEW QUESTION # 141
Universal Containers is setting up a field service dispatch contact center. Which functionality should be considered when designing the contact center? (Choose 2)

  • A. Predictive dialer for outbound calls
  • B. Mobile access to case information
  • C. Visibility into service entitlements
  • D. Chatter groups for customer

Answer: B,C


NEW QUESTION # 142
......

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